Our Return Policy
Although we hope you love what you receive from us, we do know that occasionally things do not go perfectly, so first and foremost as our customer, we want you to know that your satisfaction is what matters the most to us. If you order something from McCollister Lane and you don't absolutely love it, you can return any item to us within 30 days of delivery for a refund. Period. For instructions on how to do this, continue reading below.
DEFECTIVE OR DAMAGED ITEMS
If we made a mistake, we will make it right. You can count on that. If you received a defective or damaged product, please let us know so we can replace it for you. Once we have a photo of the damages and verify that it is defective, we'll immediately send a replacement. And don't worry- shipping charges are on us, both for the returned item and the replacement.
The fastest way to get a replacement for a damaged item is to reply to your order confirmation email or to send an email to firstname.lastname@example.org with the details of the damage and a picture, if applicable. We will make sure you're fully taken care of.
Our return policy covers up to 30 days after delivery. If you've decided you don't like what you ordered after having it in your home a couple of weeks, that’s not a problem. Just place it back in the mail within 30 days of delivery date. As long as it's postmarked within 30 days after it was delivered to your shipping address, we'll be able to take it back for a full refund back to your original payment method.
Ship the product(s) to our address at 1638 NE 340 Hwy Branford Florida US 32008 with Attention: Returns. Please do not send your purchase back to the manufacturer. We currently do not cover return shipping for normal, undamaged returns.
- Include the original packing slip or a note indicating the order number, items you're returning, and reason for return.
- Once we receive the product(s) in acceptable condition, we will process a refund you.
- After the process is complete, you will be sent a refund confirmation e-mail and you can expect a refund to appear on your next credit card statement.
Special Note: When shipping an item valued over $75, trackable shipping service and shipping insurance is recommended. McCollister Lane cannot offer insurance or shipping warranties on items shipped by our customers.